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Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
Chrono Shop provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.
Orders destined for delivery in the United States, however, outside of the 48 Contiguous States (eg; Hawaii, Alaska, APO, and FPO addresses) will be shipped via ground delivery. APO or FPO strictly require us to ship via the US Postal Service.
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Chrono Shop to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Chrono Shop, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Chrono Shop will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Chrono Shop to make any necessary corrections. Product discrepancies not notified to Chrono Shop within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. For help with international shipping, Please contact us at info@chronoshoppr.com . Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Chrono Shop reserves the right to replace the original packaging of products sold herein. Chrono Shop cannot guarantee a replacement of the manufacturer’s original packaging.
